Privacy Policy

Last updated: October 2026

This policy describes how Missedpilot Heating & Air ("we", "us") handles information when you browse missedpilot.living, call the number shown on the site, or send in a form. It is a general template, not legal advice.

What We Collect

Some details come straight from you. If you fill in a form or phone in, we may record your name, phone number, email address, location and a short description of your heating or cooling problem.

Other details are gathered automatically while you use the site. These may include your IP address, browser type, device type, the pages you open, and the date and time of your visit. Calls to the number on this site may be tracked, and sometimes recorded, for quality and billing reasons.

Why We Use It

We use the information to:

• Match you with an independent HVAC provider that serves your area
• Pass your request to that provider so they can reach out to you
• Answer your questions and messages
• Measure how the site and our phone lines are used
• Make the site and the service better
• Meet legal duties and guard against fraud or misuse

Who Receives It

Missedpilot Heating & Air is a referral service. When you ask for help, we share your contact details and request with one or more independent providers or marketing partners, so they can contact you about it. These providers are separate businesses. Each has its own privacy practices.

We may also share information with companies that help us run the site and phone systems, such as hosting, analytics and call-tracking vendors. We may disclose information when the law requires it, or to protect our rights.

We do not sell your personal information for money. Some laws treat sharing with marketing partners as a "sale" or "share." Where those laws apply, you may have a right to opt out.

Cookies and Analytics

The site may use cookies and similar tools to see how visitors use it. You can manage cookies in your browser settings. Turning them off may change how parts of the site work.

Your Choices and Rights

Depending on where you live, you may be able to ask to see, correct or delete your personal information, or to opt out of certain sharing. To make a request, email contact@missedpilot.living. We may need to confirm who you are before acting on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. No method of sending or storing data is fully secure. We keep information only as long as we need it for the purposes above, or as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect their personal information.

Updates to This Policy

We may change this policy from time to time. The date at the top shows the latest revision.

Contact

Questions about this policy? Email contact@missedpilot.living.